CRM system application in UPS
UPS is dedicated to finding technology solutions that help customers improve their businesses. UPS has a very diverse customer base. For UPS technology is the medium that helps bring issues and pain points into focus. One of its goals has always been to have a one-on-one relationship with its customers. Since it is a big company it looks at technology as a tool to help achieve a one-on-one customer relationship. The whole idea is to help small and medium-sized customers expand their businesses beyond borders.
They provide a whole suite of technology solutions that help the customer with international documentation, understanding landed costs and who they can and cannot ship to. Its system helps even monitor the shipments as they go through brokerage. UPS uses UPS shipping Technology and UPS Visibility Technology for customer relationship management. Customers can not only utilize to deliver packages and send freight by UPS but also achieve efficiency of delivery and administration. This shipping technology helps customers reduce their shipping cost and time.
UPS shipping Technology The two major tools are ups. com and UPS Worldship. There are 18. 5 million page views per day and 107 unique country sites on the website. The website receives 22. 7 million package tracking requests an average business day. The new “customer counter point-of-sale technology” option gives customers access to the UPS shipping technology similar to UPS Internet Shipping, which was established early in 1999. Customers can also create an address book that maintains personal shipping information that can be accessed at other UPS.
It was designed for customer or organizations with high volumes. It satisfies not only the organization, but client themselves. Individuals and small business customers using UPS occasionally may find it more convenient to pay by credit card. Customers shipping a few packages a day may want to set up a UPS account and receive a UPS bill on a weekly basis. Customers with high volume will find it more convenient and cost effective to arrange for daily UPS pickup at their location.
Volume customers can use the UPS Worldship PC-based service instead of the Internet Shipping service. With UPS Worldship, UPS provides a software package that contains even more features than what are offered by the Internet Shipping service. This software integrates organization’s existing systems and shares their data to generate shipping labels. Moreover, it provides billing information and assists in accounting process for organizations. UPS Visibility Technology The information of shipping process can be received by the customer when using this technology.
This is a technology enhancement that automatically notifies customers of every package in the UPS system moving towards them thus providing a new tool to better manage the demands of business. Customer can learn about the process even for small packages. They can track their package or freight anytime they wish to. Quantum view is a web based tool which provides shipment content information across supply chain with complete visibility. This software technology opens a new “window” into the UPS system called UPS Quantum View(SM) Inbound.
It represents the most recent addition to the UPS Quantum View(SM) suite of visibility services. It includes Quantum View manage, Quantum View Notify, and Quantum View Datasystems. Quantum View Inbound provides proactive notification of UPS air express, ground and international packages that are en route to the receiver’s location. First the Quantum View helps in interaction with shipment information. Second Quantum Notify can notify customers immediately like schedule changes. Thirdly Quantum View Data stores all the shipment data and integrates customer data warehouse.
The technology helps businesses better prepare for delivery activities in such areas as staffing, accounting, stocking and customer service. The ability to see what shipments are scheduled to arrive is extremely useful to businesses because it enables them to make informed decisions about workforce and inventory planning. Porter’s five forces analysis UPS has great dependency on oil industry. This dependency has to be taken into consideration because shipping methods rely on the availability and price of the oil that fuels their shipping vehicles.
In addition to this the company is also dependant on Boeing and Airbus to provide them with freighters for shipment. Government’s policy changes and new environmental and tariff laws also affect the working of the company. References: Porter, M. E. (1980) Competitive Strategy, Free Press, New York, 1980. www. allbusiness. com/company-activities… /5185894-1. html www. encyclopedia. com/doc/1G1-138718792. html www. ups. com/ltl_technology/ www. practicalecommerce. com/… /519-Interview-UPS-V-P-On-Shipping-Technology – United States